Refund Policy

Last updated: 04/03/2026

This Refund Policy describes the conditions under which refunds are issued for purchases made on vgsolid.com.

1. Right of Withdrawal

In accordance with European Union consumer protection laws, customers have the right to withdraw from a purchase within 14 days of receiving the product, without providing a reason.

To exercise this right, please contact us at:

Email: vgsolid@protonmail.com
Phone: +40 773 869 870

2. Return Eligibility

To qualify for a refund:

the product must be unused
the product must be in its original packaging
all components and accessories must be included
proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping Costs

Unless the product is defective or incorrectly delivered, the cost of return shipping must be paid by the customer.

4. Return Process

To initiate a return:

Contact us via email at vgsolid@protonmail.com
Provide your order number and reason for return
Follow the instructions provided by our support team

Products must be returned within 14 days after notifying us of the withdrawal.

5. Refund Processing

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method within a reasonable time frame.

6. Non-Refundable Situations

Refunds may be refused if:

the product has been used
the product is damaged by the customer
essential parts or packaging are missing

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us immediately at:

vgsolid@protonmail.com

We will arrange a replacement or refund as appropriate.

8. Contact

Kanso World SRL
Str Sergent Dumitru Pene Nr 1, Bucharest, Romania